Terms of Sale

By placing an order with Xzenda, you are entering into an agreement to purchase a product in accordance with the terms set out below. All orders are subject to availability and confirmation of price.

Delivery times are provided as guidance only and may be affected by factors outside of our control, including postal delays or unforeseen events.

To place an order, you must be 18 years or older and hold a valid payment method issued by an accepted financial institution. Xzenda reserves the right to refuse any order and to manage accounts at its discretion.

When your order is accepted, you will receive a confirmation email outlining the details of your purchase. In some cases, your contract may be fulfilled by a third party, where applicable.

By placing an order, you confirm that all information provided is accurate, that you are authorised to use the selected payment method, and that sufficient funds are available.

Prices are subject to change without notice. We reserve the right to correct any errors relating to pricing, product information, or availability.

Some items may not be suitable for individuals under the age of 18. Please consider this when purchasing.

Our Contract

An order confirmation email acknowledges receipt of your order but does not constitute acceptance.

A contract is formed once your payment has been approved and processed.

Pricing and Availability

While we take care to ensure all information is accurate, occasional errors may occur.

If a pricing error is identified, we will notify you and give you the option to proceed at the correct price or cancel your order. If we are unable to reach you, your order will be cancelled and refunded in full.

We reserve the right to update or amend product details, pricing, and availability at any time without notice.

Payment

All payments are subject to a standard verification process.

Your order will be charged once payment has been successfully authorised and confirmed.

Use of Our Website

You agree to use this website responsibly and not to misuse or disrupt its functionality.

Prohibited actions include, but are not limited to: introducing harmful software, attempting unauthorised access, infringing intellectual property, or using the platform for unlawful purposes.

Xzenda reserves the right to report any such activity to the appropriate authorities.

We cannot be held responsible for any damage caused by viruses or malicious content accessed through the website or external links.

Intellectual Property

All content on this website, including imagery, design, text, and software, is the property of Xzenda or its licensors.

Content may be viewed or printed for personal use only. It may not be reproduced, distributed, or used for commercial purposes without written permission.

Xzenda is a protected trademark. Any unauthorised use is strictly prohibited.

Company Information

Xzenda is owned by: Zeeno Davies

Complaints

We value considered feedback and aim to resolve any concerns with care and efficiency.

If your concern remains unresolved, you may refer your complaint to an approved Alternative Dispute Resolution provider such as Retail ADR, or access the EU Online Dispute Resolution platform.

Variation

Xzenda may update, modify, or remove any part of this website or its services at any time without prior notice.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

These Terms of Sale represent the full agreement between you and Xzenda and supersede all prior discussions or agreements.

Any amendments must be made in writing and authorised by Xzenda.