Gift Card
Shopping for someone else but not sure what to give them?
Give them the gift of choice with a XZENDA gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
- Standard UK Delivery - (Delivered within 2-5 working days) £6.99-£10.99
- Next Day Delivery (orders before 1pm Monday to Friday only) -£8.99
- Items are dispatched via DHL, Hermes and Royal Mail.
- Deliveries are made within 2-5 working days (excluding bank holidays) after you place your order. Please note that weekends and Bank Holidays are non-working days.
- Order tracking will be available and will be sent to you via an email which informs you that the order has left us. You can expect this despatch email to reach you up to 4 working days from placing your order (depending on your selection of delivery type).
US Delivery Time and cost
Standard US Delivery - £18.99 approximately delivered within 7-15 working days.
Express US Delivery - £25.00 approximately Delivered within 5-7 working days.
All US orders are shipped with DHL and are fully trackable. DHL will not deliver on Public Holidays.
- Your order can be delivered anytime between 8am and 6pm and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your order.
INTERNATIONAL DELIVERIES
- International orders are dispatched via DHL and tracking numbers will be available on order shipment.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment centrea by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. During sale period the processing time can increase to up to 5 working days.
After your payment is authorised and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
Shipping fees are non-refundable. If you refuse any shipments from Xzenda, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Hand wash with mild detergent
Wash inside out to preserve color
Iron at reverse at medium temperature
Do not tumble dry
Do not bleach
RETURN POLICY
We have 14 days return policy and we are happy to accept returns if you are not completely satisfied with your purchase. Simply return your purchase within 14 days of your delivery date.
HOW TO START A RETURN
- To return your purchase, send an email to returns@xzenda.com with order number and reason for return.
- We do not provide pre-paid labels, the cost of returns is the customer's responsibility.
REFUND
To be eligible for a return, your item(s) must be:
- In their original condition as received
- Unused, unwashed, free from stains or wear such as makeup, perfume, deodorant, with tags and in its original packaging.
- We will review the returned package and contact you to let you know that your return has been accepted. We will issue a full refund for full priced items (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.
- Please allow 14 working days (from the date we receive the returned item) for a return to be processed.
- Refunds will be received and processed within 7 working days. Please note, refunds may take a further 5-10 days to appear in your account depending on your bank.
- We reserve the right to withhold a refund if goods are not returned in their original condition and/or if our goods have been damaged after point of sale.
SHIPPING
- You will be responsible for paying for your own delivery costs for returning your item.
- Delivery costs are non-refundable, delivery costs will only be refunded if there is an error with the order
- The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods
- Remember to ask for a proof of postage receipt which you should retain until you receive your refund.
EXCEPTIONS / NON-RETURNABLE ITEMS
- Custom items cannot be returned (Where size or length has been altered due to customer request, such items cannot be returned).
- Gift cards cannot be refunded
CLEARANCE ITEMS
Clearance items can only be returned for store credit (These are different from sale items, sale and full priced items can be returned for a full refund)
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and amend the issue
- Damaged and defective items must be reported within 2 days, please contact us at returns@xzenda.com for assistance
- Please note that due to the nature of African print fabrics, patterns, fabric placements and colour may vary from the pictured item(s). Some colours may appear brighter, darker or slightly different in colour. And your screen colour settings can also make colours look different. We strive to make items appear as seen in photos, we have no control over this.
EXCHANGE POLICY
We do not offer exchange, if you are unsatisfied with your purchase, kindly return it for a full refund excluding the shipping/delivery charges.
The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new one. We are unable to hold your preferred item(s) as there is no guarantee we will have what you want at that time.