- Standard UK Delivery - (Delivered within 2-5 working days) £6.99-£10.99
- Next Day Delivery (orders before 1pm Monday to Friday only) -£8.99
- Items are dispatched via DHL, Hermes and Royal Mail.
- Deliveries are made within 2-5 working days (excluding bank holidays) after you place your order. Please note that weekends and Bank Holidays are non-working days.
- Order tracking will be available and will be sent to you via an email which informs you that the order has left us. You can expect this despatch email to reach you up to 4 working days from placing your order (depending on your selection of delivery type).
US Delivery Time and cost
Standard US Delivery - £18.99 approximately delivered within 7-15 working days.
Express US Delivery - £25.00 approximately Delivered within 5-7 working days.
All US orders are shipped with DHL and are fully trackable. DHL will not deliver on Public Holidays.
Order tracking will be available and will be sent to you via an email which informs you that the order has left us. You can expect this despatch email to reach you up to 4 working days from placing your order (depending on your selection of delivery type)
- Your order can be delivered anytime between 8am and 6pm and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your order.
- International orders are dispatched via DHL and tracking numbers will be available on order shipment.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment centrea by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. During sale period the processing time can increase to up to 5 working days.
After your payment is authorised and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
Shipping fees are non-refundable. If you refuse any shipments from Xzenda, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.