• Statement Applique pencil dress 
• Fully lined 
• 100% Cotton
• Embellished with rhinestones 
• Made with high quality African Print wax 
• Back zip
• Dress Length 46" (inches)
  
• REFER TO SIZE CHART BEFORE ORDERING
• PRE-ORDER PROCESSING TIME - 2 WEEKS

 RETURN POLICY

We have 14 days return policy and we are happy to accept returns if you are not completely satisfied with your purchase.  Simply  return your purchase within 14 days of your delivery date.

HOW TO START A RETURN

To return your purchase, send an email to info@xzenda.com with order number and reason for return. We do not provide pre-paid labels, the cost of returns is the customer's responsibility.

REFUNDS & STORE CREDIT

To be eligible for a return, your item(s) must be:

In their original condition as received.

Unused, unwashed, free from stains or wear such as makeup, perfume, deodorant, with tags and in its original packaging.

We will review the returned package and contact you to let you know that your exchange has been accepted.

We will issue a store credit (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.

Sale items can only be returned for a STORE CREDIT

Please allow 14 working days (from the date we receive the returned item) for a return to be processed.

Refunds will be received and processed within 7 working days. Please note, refunds may take a further 5-10 days to appear in your account depending on your bank.

We reserve the right to withhold a refund if goods are not returned in their original condition and/or if our goods have been damaged after point of sale.

You will be responsible for paying for your own delivery costs for returning your item.

Delivery  costs are non-refundable, delivery costs will only be refunded if there is an error with the order. 

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.

Remember to ask for a proof of postage receipt which you should retain until you receive your refund.

EXCEPTIONS / NON-RETURNABLE ITEMS

Custom items cannot be returned (Where size or length has been altered due to customer request, such items cannot be returned).

Gift cards cannot be refunded.

DAMAGES AND ISSUES

Damaged and defective items must be reported within 2 days, please contact us at info@xzenda.com for assistance. 

Please note that due to the nature of African print fabrics, patterns, fabric placements and colour may vary from the pictured item(s). Some colours may appear brighter or different in person. While we strive to make items appear as seen in photos, we have no control over this

EXCHANGE POLICY 
The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new one. We are unable to hold your preferred item(s) as there is no guarantee we will have what you want at that time.

Hand wash with mild detergent

Wash inside out to preserve color

Iron at reverse at medium temperature

Do not tumble dry

Do not bleach

ORDERING

• How can I order Xzenda items?

You can place your order on our secure website or Email 

Email:  info@xzenda.com  to place an order over e-mail. We will send you an invoice which you can pay for via PayPal. Office hours are 9:00 A.M – 5:00 P.M. GMT.

• I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?

Good news! We get new items frequently, especially our most popular items. You can be notified by signing up to our newsletter at the bottom right corner of any page. Once the item is restocked, you’ll be notified right away.

PAYMENT

• I am an international customer and I am not sure how much an item costs in my local currency or how much I'll be charged for a purchase.

XZENDA is proud to service our customers from all over the world!  If you'd like to find out how much an item is in your local currency, please click on the currency button on the top right corner of any page and select your local currency.

The conversion rate you pay at the checkout would depend on your issuing credit card company being used on the transaction.

• What payment method(s) do you accept?

Xzenda offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. 

PayPal

Buy now pay later with Klarna (UK residents)

Buy now pay later with Sezzle (US residents)

Direct payment ( Bank transfers for Nigerian customers only)

ORDER PROCESSING 

•  I placed an order, but never received a confirmation email.

If you do not receive an email from XZENDA within hours of placing your order, and it’s not in your 'Spam' folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email for assistance to update your order details.

• How do I change or cancel my order?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfil orders as quickly as possible. We cannot cancel or change an order once it has been placed. In such cases, you can return the item(s) to us in accordance with our return policy

•  How long after I place my order will it ship?

1. Where items are 'ready to ship', please allow 1-3 working days for your item to ship.
2. For 'made to order' or 'pre-order' items, please allow 2-4 weeks after payment has cleared for your item to be made prior to dispatch.
3. If your order consist of a mix of pre-order and in stock items, your order will be dispatched in one shipment, this includes next day orders. Any next day orders with pre-order items will be dispatched once the stock has been delivered to our warehouse.

Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 24 hours for an order to be processed. Kindly note shipping may be delayed by our verification team if confirmation is needed for the order.

You may also view the status of your order, by logging into your XZENDA account. For customers selecting Express Shipping, please keep in mind your order must be placed before 13:00 GMT to leave the same day Monday - Thursday.

•  How quickly will I receive my order?

We understand that receiving your items quickly is important to you. Please allow between 1-7 working days after payment has cleared for your item to reach you. Visit our shippinf policy page to find out estimated delivery for items posted to your location.

SHIPPING 

• Where does XZENDA  ship items from 

We Ship our clothing from the United Kingdom and Nigeria 

• What company does XZENDA use to ship packages?

 We use DHL, Royal Mail and USPS for both domestic and International Parcels

•  How long does shipping take?

We offer 1-4 day shipping on most orders. international orders varies depending on Location.  We also offer FREE standard shipping on orders over $150/£120

• How long does it take to ship internationally?

It usually takes 1-5 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs.

• I am an international customer. What are the custom tax/duty I should expect to pay?

XZENDA is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. If the package is returned to our warehouse, there will be a bounce back fee.

.     Can I return the items if I change my mind about my order?

Yes, If you are not completely satisfied with your purchase simply send the item to us in its original unused condition within 14 days  of date of delivery for a refund.

• Do you refund shipping fees?

Shipping fees are non-refundable.